Samuel Lopez

Resolve inbound customer enquiries by phone and other communication channels, delivering clear, accurate and professional information.

Investigate customer concerns, build rapport and resolve issues to support positive customer experiences.

Maintain accurate customer records and service documentation.

Collaborate with colleagues to meet service and quality goals.

Delivered front-end and back-end functionality for full-stack ColdFusion web applications.

Maintained and supported client applications across multiple programming languages.

Translated customer requirements into documented specifications and new application features.

Prepared technical documentation to support application maintenance and ongoing client support.

Delivered full-stack ColdFusion development and AWS development support for web applications.

Assessed application infrastructure and documented deployment and maintenance improvements.

Collaborated with IT teams to design and implement cost-effective AWS migration strategies.

Built serverless application functionality using AWS services, including API Gateway, RDS, S3, Lambda and SAM.

Tested, debugged and updated applications for cross-browser compatibility, and developed AWS Redshift databases.

Delivered full-stack web development across front-end and back-end functionality.

Coordinated GIS delivery from planning and development through implementation, operation and maintenance.

Built mapping applications using ESRI JavaScript API, ArcGIS Server services, Google APIs, HTML5 and CSS3.

Automated geospatial functionality using Python and ArcPy, applying geoprocessing and cartographic techniques.

Administered and tuned geodatabases and SQL Server databases, integrating non-spatial data through SQL, ETL, SSIS and SSRS.

Developed a Lucee-based content management system and cross-platform iOS and Android applications using Titanium Appcelerator.

Managed AWS infrastructure, Smarter Mail servers and network administration.

Directed business operations, project delivery and human resources management.

Developed a ColdFusion 10 content management system and iOS and Android applications using Titanium Appcelerator.

Administered AWS infrastructure, mail servers and networks while leading projects and business operations.

Extended the aXcelerate platform and developed web services connecting client websites and applications with platform data.

Delivered an iPad application and a finance system supporting exports to MYOB and QuickBooks.

Gathered client requirements, planned implementations and integrations, and provided ongoing relationship management and technical support.

Strengthened delivery practices through MXUnit testing, Subversion implementation, staging environments and developer supervision.

Resolved hardware and software issues through in-person, telephone and remote Level 1 and 2 technical support.

Supported operating systems, email, printing and software installation, taking ownership of assigned technical issues.